1. Order Issues
While we ensure every bouquet matches the description and images provided, mistakes or damage during delivery can occasionally happen. We apologize for any inconvenience.
2. Damaged or Wrong Items
We offer an exchange if you receive an incorrect item. Don't hesitate to get in touch with us promptly to report the issue.
3. Change of Mind
Refunds or returns are not applicable for change of mind after placing the order.
4. Order Cancellation
You may cancel your order only before it is dispatched. Contact us as soon as possible if you wish to cancel.
5. Processing Time
Refund or exchange processes may take time as we follow a detailed procedure for verification and resolution.
6. Shipping Time
• Regular orders are delivered within 3-4 hours or less
• For urgent deliveries or peak seasons (e.g., nationwide or global events), delays may occur due to high order volume.
• Contact us in advance for urgent deliveries.
7. Customer Support
We’re here to help. For any exchange-related issues, feel free to reach out—we’re happy to assist you.